"#1
Copier/Multifunction Product in Overall Customer
Satisfaction Among Business Users"
J.D. Power and
Associates ranked Kyocera Mita America highest in
copier customer satisfaction in the 2005 Copier
Customer Satisfaction StudySM.
The study was based on responses from 1,730 business
and technical decision makers at small, medium and
large businesses spanning a variety of industries.
16 major brands servicing the United States market
were included. Respondents were surveyed in the
first 18 months of copier ownership.
Since 1968, J.D.
Power and Associates has been conducting quality and
customer satisfaction research based on survey
responses from millions of consumers worldwide. J.D.
Power and Associates represents the voice of the
customer.
Read the press announcement.
The J.D. Power and Associates Copier Customer
Satisfaction StudySM
examines the satisfaction of key decision-makers
with their recent document-processing equipment
purchase. The study measures critical elements of
product features and design, sales process,
delivery/installation, and service, providing an
assessment of satisfaction through the interplay of
53 individual performance attributes.
J.D. Power and Associates 2005 Copier
Customer Satisfaction StudySM. Study
based on responses from 1,730 business decision
makers. 16 major brands serving the U.S. market were
included. For more information visit
www.jdpower.com
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